This Privacy Notice has been updated on 17 August 2018.
All BASALTOS’ companies are committed to protecting the User’s privacy and will process the User’s personal data only in accordance with relevant data protection legislation and good data processing practice.
We at BASALTOS collect and use the User’s personal data (e.g. name, email address and telephone number) for various reasons such as to provide the User with our services and to enhance and personalize his/her customer experience.
In this Privacy Notice, we tell the User about BASALTOS' personal data processing in general and provide information on how we use personal data of the User in specific situations such as for marketing, when he/she applies for a job at BASALTOS, when he/she enters a contract with BASALTOS and when he/she visits the Website or functions linked to the Website.
This Privacy Notice contains the following information:
- ■ Why we process the User’s personal data;
- ■ What kind of information we collect about the User;
- ■ How we use the User’s information;
- ■ How we share the user’s information to others;
- ■ For how long we store the User’s information;
- ■ What cookies are and how they are used on the Website;
- ■ How we protect the User’s information;
- ■ What the User’s rights are in relation to personal data processing;
- ■ Whether or not this Privacy Notice can be changed;
- ■ How to contact us.
The user can find more detailed information about how BASALTOS processes personal data on the following topics by clicking on the link:
- ■ Marketing Privacy Notice;
- ■ Customers and Business Partners.
Why we process the User’s personal data
We may collect personal data on the User for a variety of reasons. For more information on a specific type of data processing, the User is invited to look for the topic specific privacy notices listed above, such as our Marketing Privacy Notice.
What all personal data processing by BASALTOS has in common is that the data processing is necessary in order for BASALTOS to carry out its rights or obligations related to the User. For example, if the User is a customer, by collecting his/her personal data we may aim to provide him/her with the services he/she has requested; develop, enhance and personalize his/her customer experience; maintain and develop our customer relationship with him/her; and communicate with him/her more efficiently.
Type of information we collect about the User
We primarily collect personal data directly from the User. The User may provide us data for example by contacting us, or providing feedback, registering as a User of our services, applying for a job, subscribing to our newsletters or other material, commenting on or discussing any content on the Website, or downloading or uploading material.
The types of personal data we collect on the User typically include information such as:
- ■ the User’s identification and contact details, such as name, company, email address and telephone number;
- ■ financial information;
- ■ information on the customer relationship, such as communication preferences, the User’s product interests and the use of BASALTOS’ products and services;
- ■ the User’s login information such as the username and password in BASALTOS’ Login Account or in Preference Center; and
- ■ technical information, such as the User’s IP address.
It is always up to the User whether he/she wants to give personal data to us. If the User chooses not to do so, he/she should note that we might not be able to carry out an action he/she has requested. We may not be able to, for example, register he/she as a User, consider his/her job application, or provide him/her with our products or services.
How we use the User’s information:
How we use information on the User depends on why the information was originally collected. To give an idea of how we process personal data, we have included some examples below. For more detailed information, the User is invited to see our topic specific privacy notices.
In general, we tend to use the User’s personal data especially for the following purposes:
- ■ to sell products and services to the User;
- ■ to procure products and services from the User;
- ■ to deliver goods or services to the User;
- ■ to provide customer support for sold goods or services;
- ■ to conduct surveys;
- ■ to secure and optimize the website experience;
- ■ to provide marketing communication;
- ■ to secure and control the access to BASALTOS’ premises;
- ■ to carry out the recruitment process; or
- ■ to otherwise enable us to fulfil our legal and contractual obligations.
How we share the User’s information to others :
We use third-parties, such as service providers, to collect, store and process personal data on our behalf. Such service providers are only allowed to process the User’s personal data to the extent necessary for them to provide the service we have requested from them. As a main rule, they are not allowed to use the User’s personal data for the benefit of their own business.
In order to protect the User’s privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.
Additionally, BASALTOS may disclose and transfer the User’s personal data within the BASALTOS’ group of companies.
As BASALTOS is a global group of companies with affiliates and service providers both within the European Union and outside of it, the User’s personal data may be transferred outside the European Union. The countries to which the User’s data is transferred may not provide the same level of data protection as the User’s home country. Despite this, when transferring personal data to foreign countries, we will always look after its safety by ensuring that there is a legal basis for the transfer and that applicable laws governing data transfers are followed
For how long we store the User’s information :
We store personal data only as long as is necessary to fulfil our rights and obligations related to the data. However, as these rights and obligations vary from one processing situation to another, we provide more information on such storage times in the topic specific privacy notices.
Once personal data is no longer necessary, we delete it or anonymize it as soon as possible.
For how long we store the User’s information :
Cookies are small text files stored on the User’s computer which allow his/her computer to be recognized by the Website. We may use either cookies which save a file on the User’s computer permanently (permanent cookies) or cookies which disappear when the User’s browser is closed (session cookies).
Information gathered by cookies is used for statistical and analytical purposes such as maintaining statistics regarding the use of the Website, to conduct surveys in order to improve the Website and/or BASALTOS' other products and services, to determine which parts of the Website are most popular, to provide information to third-parties so that appropriate advertising may be directed to the User, and to optimize the use of the Website. Cookies are also used to recognize the User when he/she return to the Website in order to, for example, provide him/her with information related to his/her own interests.
We use a range of third-party tools on the Website to enable features such as social media sharing and survey forms. In some cases, these third-party tools will place a cookie on the User’s computer and use tracking technology for the purpose of personalizing his/her experience or targeting advertising. These third-party cookies may include, among others, AddThis, Adform, Crazy Egg, Google Analytics, Google Tag Manager, NewRelic, and Typekit by Adobe. The User should refer to the privacy notices of each cookie provider for more information on their privacy practices.
How we protect the User’s information :
BASALTOS uses robust measures to protect the personal data it holds. These measures include guidelines, procedures and protections meant to limit third-party access to the data, but also measures taken in order to limit our own personnel's and service providers' access to data they do not need in their tasks. In case the User wishes to learn more about our security measures, he/she can contact our privacy office.
What the User’s rights are in relation to personal data processing :
As a registered BASALTOS customer, the User may access and amend his/her contact details and other profile information at any time through the BASALTOS Login Account, BASALTOS Preference Center or other BASALTOS user account the User has registered.
The User has the right to access the personal data we have collected on him/her and request that we erase or rectify any erroneous, unnecessary, incomplete or obsolete personal data. In addition, the User has the right to withdraw his/her consent to or otherwise opt-out of the collection of location data and/or direct marketing.
The User may use the rights described above and/or express any concern he/she might have about our use of his/her personal data by contacting our Privacy Office via the contact details provided below in the section titled "How to contact us".
We will do our best to resolve any issue the User might have related to our processing of his/her data. However, if the User is not satisfied with our answers or actions, he/she may always turn to his/her national data protection authority.
What the User should understand before clicking links to third-party websites :
The Website may contain links to third-party websites. The User should note that BASALTOS is not responsible for the privacy practices or contents of any such third-party website. Since this Privacy Notice only applies to the Website, the User should read the privacy notices of websites when he/she open them.
Whether or not this Privacy Notice can be changed :
We may update this Privacy Notice at any time without expressly notifying the User of such changes. The up-to-date version of the Privacy Notice can always be found on the Website.
We recommend that the User revisits this Privacy Notice from time to time in order to review any possible changes.
How to contact us :
If the User has any questions or requests regarding this Privacy Notice or the personal data we at BASALTOS hold about him/her, he/she should contact our Privacy Office:
- ■ By email at email@example.com
- ■ By visiting us in person at BASALTOS Office.
This PRIVACE NOTICE shall enter into force in each company on the day immediately following its approval by the respective Board of Directors, without prejudice to each one adopting, for its own scope, specific and complementary rules to that PRIVACE NOTICE.